batpro Privacy Policy

1. Introduction

batpro ("we", "us", "the Platform", "batpro") is committed to protecting the privacy and personal data of all users of batpro.asia. This Privacy Policy ("Policy") sets out the basis on which personal data collected from you, or provided by you, will be processed by batpro in connection with your use of our online betting and casino services.

This Policy applies to all players registered on batpro.asia, including players based in Pakistan and all other jurisdictions where batpro services are accessed. It covers data collected through the website, account registration process, customer support interactions, KYC verification procedures, and payment processing.

2. Data Controller

batpro is the data controller responsible for the personal data processed in connection with batpro.asia. As data controller, batpro determines the purposes and means by which personal data is processed and is responsible for ensuring that processing activities comply with applicable data protection obligations.

For all data protection enquiries, including requests to exercise your data subject rights, you may contact the batpro data protection team at: [email protected]

3. Data We Collect

3.1 Registration Data

When you create a batpro account, we collect the information you provide during registration, which includes your chosen username, a valid Pakistani mobile number, email address (where provided), date of birth, and preferred language and currency settings.

3.2 Identity Verification (KYC) Data

To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements, batpro collects and processes identity documents including your Computerised National Identity Card (CNIC) or Pakistani passport, proof of residential address, and photographic selfie verification images. This data is collected at the verification stage and is mandatory for full withdrawal access.

3.3 Financial Data

batpro collects transactional data relating to deposits and withdrawals, including the payment method used (JazzCash, Easypaisa, bank name), transaction amounts in PKR, transaction timestamps, and reference numbers. batpro does not store full payment credentials such as mobile wallet PINs or banking passwords.

3.4 Usage and Technical Data

batpro automatically collects certain technical data when you access the platform, including:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session duration and pages visited
• Betting and gaming activity logs (bets placed, games played, amounts wagered, outcomes)
• Customer support interaction records, including live chat transcripts

3.5 Communication Data

Any communications you send to batpro — via live chat, email, or any other channel — are recorded and retained for the purposes of providing support, resolving disputes, and maintaining a record of platform interactions.

4. How We Use Your Data

batpro processes your personal data for the following purposes:

• Account Management: Creating, maintaining, and securing your batpro account, including authentication and password recovery.
• Service Delivery: Processing bets, game sessions, deposits, and withdrawals in PKR via JazzCash, Easypaisa, and supported bank channels.
• KYC & Compliance: Verifying your identity and age in compliance with applicable AML and responsible gaming obligations. All batpro accounts require 18+ age verification.
• Fraud Prevention & Security: Detecting and preventing unauthorised account access, bonus abuse, collusion, money laundering, and other prohibited conduct as defined in the batpro Terms & Conditions.
• Responsible Gaming: Monitoring gaming activity for signs of problem gambling behaviour and applying responsible gaming tools where appropriate, including deposit limits and self-exclusion.
• Customer Support: Responding to support enquiries, resolving disputes, and maintaining records of platform interactions.
• Marketing Communications: Sending promotional offers and platform updates to players who have not opted out of communications. Marketing communications can be disabled at any time through account settings.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the batpro platform, user experience, and product offering.

5. Legal Basis for Processing

batpro processes your personal data under the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and batpro — account registration, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable AML, KYC, and responsible gaming regulatory requirements.
• Legitimate Interests: Processing conducted for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Marketing communications are sent on the basis of your consent, which may be withdrawn at any time through account settings or by contacting support.

6. Data Sharing

batpro does not sell your personal data to third parties. We may share your data with the following categories of recipient where necessary:

• Payment Processors: JazzCash, Easypaisa, and Pakistani banking partners require transaction data to process deposits and withdrawals. These processors are bound by their own data protection obligations and applicable financial regulations.
• Game Studios: Third-party game providers (such as Evolution, Pragmatic Play, and JILI) may receive session-level data necessary to operate game rounds. Game studios do not receive your identity documents or payment details.
• KYC Verification Providers: Identity document verification may be conducted using third-party verification technology. These providers process your documents solely for verification purposes and under binding contractual data protection obligations.
• Regulatory and Law Enforcement Authorities: batpro may disclose personal data to regulators, law enforcement bodies, or courts where required by applicable law or a lawful order, without prior notice to you where legally prohibited.
• Fraud Prevention Services: Aggregated or hashed identifiers may be shared with industry fraud prevention networks to protect against multi-accounting and bonus abuse across platforms.

7. International Data Transfers

batpro's primary data storage and processing infrastructure is located in secure data centres. Some of batpro's third-party service providers — including certain game studios and KYC technology providers — may process data outside Pakistan. Where such transfers occur, batpro ensures that adequate safeguards are in place through contractual data protection clauses consistent with recognised international standards.

If you have concerns about international data transfers affecting your personal information, please contact batpro's data protection contact at [email protected]

8. Data Retention

batpro retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory obligations. Specific retention periods include:

• Account and KYC Data: Retained for a minimum of 5 years from account closure to comply with AML obligations.
• Transaction Records: Financial transaction data is retained for a minimum of 5 years in compliance with applicable financial record-keeping requirements.
• Gaming Activity Logs: Betting and game session records are retained for a minimum of 3 years to support dispute resolution and responsible gaming monitoring.
• Support Communications: Live chat and email records are retained for 2 years from the date of the interaction.
• Marketing Data: Where marketing consent is withdrawn, marketing-related data is deleted within 30 days of opt-out confirmation, subject to the retention of opt-out records for compliance purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with batpro's data deletion procedures.

9. Cookies & Tracking Technologies

batpro.asia uses cookies and similar tracking technologies to operate the platform and improve the user experience. The categories of cookies used on batpro.asia are as follows:

• Essential Cookies: Required for the platform to function. These include session authentication cookies, security tokens, and preference settings. These cannot be disabled without impairing platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how users navigate batpro.asia — pages visited, session duration, and device types. This data is used to improve the platform and is not linked to individual identities.
• Functionality Cookies: Used to remember your preferences such as language settings and login state across sessions.

You may manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use core platform features. batpro does not use advertising or tracking cookies for the purposes of third-party ad targeting.

10. Your Data Rights

As a batpro account holder, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data batpro holds about you. Requests are fulfilled within 30 calendar days.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. For KYC data, updated documents will be required.
• Right to Erasure: You may request deletion of your personal data. Erasure requests are subject to batpro's legal retention obligations — data required for AML compliance or active dispute resolution cannot be deleted until the relevant retention period has elapsed.
• Right to Restriction: You may request restriction of processing in certain circumstances, including where accuracy is contested or processing is unlawful.
• Right to Portability: You may request a structured, machine-readable copy of personal data you have provided to batpro.
• Right to Object: You may object to processing based on legitimate interests. You have an unconditional right to object to processing for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time through account settings or by contacting support. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please contact [email protected] with the subject line "Data Rights Request" and your registered username or mobile number.

11. Security Measures

batpro implements technical and organisational security measures appropriate to the nature of the personal data processed. These include:

• TLS encryption for all data transmitted between your device and batpro.asia
• Encrypted storage of passwords — batpro staff cannot view your account password in plain text
• Two-factor authentication (2FA) available for all accounts and recommended for all players
• Access controls ensuring that customer data is accessible only to authorised personnel with a legitimate operational need
• Regular security reviews and vulnerability assessments of the platform infrastructure

Despite these measures, no online platform can guarantee absolute security. In the event of a data security incident affecting your personal data, batpro will notify you in accordance with applicable obligations and take immediate remediation action.

12. Children's Privacy

batpro is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is applied at the KYC stage for all accounts. If batpro becomes aware that personal data has been collected from a person under 18, that account will be immediately closed, the data will be deleted in accordance with our data deletion procedures, and any funds held in the account will be managed in accordance with our Terms & Conditions and applicable law.

If you believe that a minor has registered a batpro account, please contact us immediately at [email protected]

13. Amendments to This Policy

batpro reserves the right to update or amend this Privacy Policy at any time. Material changes to this Policy will be communicated to registered users via the contact details on file (mobile number or email) with reasonable advance notice before the changes take effect, except where immediate changes are required by applicable law.

The "Last updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of batpro.asia following the effective date of any revision constitutes your acceptance of the updated Policy. If you do not accept the revised Policy, you should close your account before the effective date.

14. Contact Us

For all privacy-related queries, data subject rights requests, or concerns about how batpro handles your personal data, please contact the batpro data protection team:

• Email: [email protected]
• Live Chat: Available 24/7 on batpro.asia

Please include your registered username and a clear description of your request. For data subject rights requests, identity verification may be required before your request is actioned. batpro aims to respond to all data protection enquiries within 5 business days and to fulfil all formal data subject rights requests within 30 calendar days.